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1. Free Delivery
Delivery is free of charge as long as the total catering order exceeds $40 within the CBD. Please enquire for outer areas.
2. Short Notice Orders
Our customer service representatives will make every effort to assist you with short notice orders. We appreciate that you may not always be notified in advance of forthcoming functions, this is why we will do our best to help.
3. Ordering & Free Quotations
As part of our duty, we aim to make your life as easy as possible by providing various ordering and quotation options. These include:
- Fast telephone ordering with our customer service consultants
- 24 hour ordering and requests for quotations via email
- 24 hour ordering and usage of quotation requests via our website
- 24 hour ordering and requests for quotations via facsimile
- 24 hour answering machine after business hours.
4. Pricing
All prices are inclusive of G.S.T. All prices are subject to change without prior notice.
Please note: For buffet warmers, a minimal charge of $5.50 per buffet applies.
5. Payments
Once you have placed your very first order, your account will automatically be activated.
Payment terms are 30 days.
Please note: Any discrepancies must be made within 24-48 hours of invoice/order date.
For your convenience, we accept the following methods of payment:
- Company Cheque
- Cash on Delivery
- Bankcard
All major credit cards:
- VISA
- Mastercard
- American Express (AMEX)
- Diners
- Corporate Card
Please note that a 4% surcharge applies to AMEX and DINERS cards.
6. Cancellations
For orders under 25 persons, cancellations or postponed orders must be confirmed by 4:30pm the day prior to the delivery date.
For all buffet meals, cancelling or postponing must be confirmed by 4:30pm, two business days prior to the delivery date.
For orders over 25 persons or over $550, cancellations or postponed orders must be confirmed 48 hours prior to the delivery date and there may be a 25%-50% cancellation fee incurred.
For orders over $1000, cancellations or postponed orders must be confirmed 48 hours prior to the delivery date and there may be a 50% cancellation fee incurred.
7. Unreturned Equipment
Unreturned platters or other equipment will incur a cost.
8. Traces of Nuts
Please note that our products may contain traces of nuts.
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