Delivery Policy
Impressive Platters offers reliable, timely, and flexible delivery options for all corporate catering orders. Our online ordering system operates 24/7 to accommodate busy schedules, with dedicated customer service during standard business hours for all queries and amendments.
Delivery Windows
Monday to Friday: 7:30 AM - 5:30 PM
Saturday & Sunday: Available upon request, subject to approval and extra weekend surcharges.
Delivery will be scheduled within a 15 minute window if Hot Food is included, 30 minute window if Hot Food is excluded window surrounding your requested time, with a buffer recommended for serving punctuality.
Minimum Order Requirements
Melbourne CBD: $60 minimum order value.
All Other Suburbs: Please refer to our Delivery Suburb viewer on our homepage for suburb-specific minimum requirements.
Minimum spend excludes delivery fees; standard fees apply outside our core area.
Delivery Areas & Fees
Standard delivery fees apply for locations outside our core service areas.
Please refer to our Delivery Suburb viewer on our homepage for suburb-specific minimum requirements.
Additional weekend surcharges apply for Saturday and Sunday deliveries.
Collection & Pickup
Kitchen pickups are available subject to prior approval. Please contact our team during office hours to arrange collection times and confirm availability.
Order Cut-Off Times
Orders can be placed through our website 24 hours a day, 7 days a week for your convenience.
Full Menu Availability: Orders must be placed by 3:00 PM the business day prior to your event date to ensure complete menu availability
Short-notice / Same-Day Orders: If placing orders after 3:00 PM and up to 1 hour before your event, please refer to our Impressive Express Menu for available products
Office Hours - Monday to Friday: 9:00 AM - 5:00 PM
After-Hours Processing: Orders received outside business hours are processed the following morning during office hours
Order Modifications
Amendments can be made via email to catering@impressiveplatters.com.au, quoting your order number and submitting changes before the stated cut-off time.
Our administrative team will process amendments and provide written confirmation once modifications are complete
Cancellations
All cancellation requests must be submitted in writing to ensure proper processing.
Orders <25 persons or <$400: Cancel, reduce, or postpone by 11:00am one business day prior.
Buffet meals: Cancel, reduce, or postpone by 11:00am two business days prior.
Whole cakes: 48-hour cancellation required.
Orders >25 persons or >$400: Confirm cancellation at least two business days in advance—25–50% cancellation fee applies.
Orders >$1,000: Cancel at least three business days prior—50% cancellation fee applies.
Orders >$3,000: Cancel at least five business days prior—50% cancellation fee applies.
All cancellation requests must be submitted in writing.
COVID-19 Notice: Cancellation terms may be modified during pandemic-related disruptions and will be evaluated on an individual basis.
Dietary Requirements & Food Safety
Dietary Accommodations
We accommodate most dietary requirements and special requests. Please specify all dietary needs when placing your order.
Important Allergen Notice
Please be advised: Our food may contain or come into contact with common allergens including:
Dairy products, Eggs, Wheat and gluten, Soybeans, Tree nuts, Peanuts, Fish, Shellfish, and other common allergens
Please inform us of any specific allergen concerns when placing your order.
Food Safety
All prepared foods are packaged to maintain correct serving temperatures and avoid cross-contamination. We comply with all national and state food safety protocols, including the use of insulated delivery bags and tamper-evident packaging where appropriate.
Contact Information
Email: catering@impressiveplatters.com.au
Office Hours: Monday to Friday, 9:00 AM - 5:00 PM
For urgent same-day inquiries, please contact us directly during business hours.
