All about Corporate Catering
IMPRESSIVE PLATTERS PTY LTD, its subsidiaries and affiliates are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 and in accordance with other applicable privacy laws.
Your privacy is of utmost importance to you and therefore, to us. Impressive Platters will always act to protect your personal information carefully and securely and use it on a “need basis” only. Your details will not be used for purposes unrelated to the services we provide. Impressive Platters takes this responsibility seriously and is very careful about how and when your personal information is kept and used. We will always use fair and lawful means when obtaining and using your personal information.
In this Privacy Policy, "we", "us" and "our" refers to Impressive Platters and "you" refers to any individual about whom we collect personal information.
HOW AND WHY DOES IMPRESSIVE PLATTERS COLLECT AND USE YOUR PERSONAL INFORMATION?
Impressive Platters collects personal information reasonably necessary to carry out our business, to assess and manage our members' requirements, and provide our services to you. We may also collect information to fulfil administrative functions associated with these services, e.g. delivery, billing and managing member relationships.
The purposes for which Impressive Platters usually collects and uses personal information depends on the nature of your interaction with us, but may include:
Impressive Platters generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, e.g.our affiliated and related companies, and third party suppliers and contractors who assist us in operating our business.
Impressive Platters also collects and uses personal information for market research purposes and to improve and innovate our delivery of products and services.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contact with us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website to:
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to deliver an order. Unless you ask us not to, we may contact you via email and/or post in the future to share information on offers and specials, new products or services, or changes to this privacy policy.
HOW DO WE HOLD INFORMATION?
Impressive Platters stores information in paper-based files and has other electronic record keeping methods in secure databases. Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.Impressive Platters maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
SECURITY
We take precautions to protect your information. When you submit sensitive information via this website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card details), the information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online; we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a safe and secure environment.
WHAT INFORMATION DOES IMPRESSIVE PLATTERS COLLECT ABOUT YOU?
MEMBERS AND PROSPECTIVE CLIENTS
When you enquire about our services or when you subscribe to become a member of Impressive Platters, a record is made which includes your personal information. The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
CAREERS
We collect personal information when recruiting personnel, such as your name, contact details, qualifications, and work history. Generally, we will collect this information directly from you.We may also collect personal information from third parties in ways which you would expect (e.g. from recruitment agencies or referees you have nominated).
Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.
We may also collect relevant information from third party sources such as LinkedIn and other professional websites.
OTHER INDIVIDUALS
Impressive Platters may collect personal information about other individuals who are not members of Impressive Platters. This includes customers and members of the public who participate in events we are involved with; individual service providers and contractors to Impressive Platters; and other individuals who interact with Impressive Platters on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Impressive Platters. Generally, it would include your name, contact details, and information regarding our interactions and transactions with you.
WHAT HAPPENS IF YOU DON’T PROVIDE US WITH YOUR PERSONAL INFORMATION?
You can always decline to give Impressive Platters any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested, or we may not be able to do business with you effectively. If you have any concerns about personal information we have requested, please let us know.
IMPRESSIVE PLATTERS’ COOKIES POLICY
WHAT IS A COOKIE?
Impressive Platters’ website uses cookies. A 'cookie' is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our website and on third-party websites.
While the cookie may identify your computer, it should not identify you unless you are registered with our website (e.g. you are an Impressive member and have created an online account). In that case, the cookie will be linked to your profile so that we can identify you and provide more relevant content.
WHY DO WE USE COOKIES?
We use cookies to personalise your browsing experience (e.g. by remembering your preferences and recognising you as a repeat visitor to our website), and to track statistics about the usage of our website. This allows us to better understand our members and improve the layout and functionality of our website.
We use the following types of cookies:
Strictly necessary cookies: are required for the operation of our website, such as cookies that enable you to log into secure areas of our website (e.g. our membership portal).
Analytical/performance cookies: allow us to count the number of users and see how users move around our website when they are using it. This helps us to improve the way our website works, e.g. by ensuring that users are finding what they’re looking for easily.
Targeting cookies: record your visit to our website, the pages you have visited, and the links you have followed. We will use this information, subject to your choices and preferences, to make our website and any advertising displayed on it more relevant to your interests.
Third party/sharing cookies: are cookies that are set by a domain other than the one being visited by you. If you visit our website and a separate company sets a cookie through that website this is a third party cookie. To try to bring you offers and advertisements that are of interest to you, we have relationships with third party companies including Google, Facebook, LinkedIn, Instagram (Third Party Providers) that allow them to place cookies on our websites.
These Third Party Providers may:
Use Third Party Cookies, web beacons, and other storage technologies to collect or receive information from our Website and elsewhere on the internet
Compare de-identified information from us with information collected elsewhere on the internet
Use that information to provide measurement services and target ads to you.
HOW LONG WILL COOKIES BE STORED ON YOUR DEVICE?
Session cookies are temporary. They allow website operators to link the actions of a user during a browser session, and the time period between a user opening a browser window and closing it. Once closed, the cookies are deleted. Persistent cookies remain on a user’s device for the period of time specified in the cookie.
HOW CAN YOU MANAGE YOUR COOKIES?
If you do not wish to receive any cookies (other than those which are strictly necessary) you may set your browser (such as Firefox, Google Chrome, Internet Explorer or Safari) to either prompt or refuse cookies. Please note that rejecting cookies may mean that not all the functions on our website will be available to you.
DOES IMPRESSIVE PLATTERS USE OR DISCLOSE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?
Impressive Platters may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you or as otherwise permitted under applicable privacy laws.
This means under certain privacy laws we do not always need your consent to send you marketing communications such as our weekly emails. However, where consent is required under applicable privacy laws, we will ask for this consent separately and clearly. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below or using the opt-out functionality contained in the electronic message.
If you opt-out of receiving marketing material from us, Impressive Platters may still contact you in relation to its ongoing relationship with you.
USE AND DISCLOSURE FOR ADMINISTRATION AND MANAGEMENT
Impressive Platters will also use and disclose personal information for a range of administrative, management, and operational purposes. This includes: administering billing and payments and debt recovery; planning, managing, monitoring and evaluating our services; quality improvement activities; statistical analysis and reporting; training staff, contractors and other workers; risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives); responding to enquiries and complaints regarding our services; obtaining advice from consultants and other professional advisers; and responding to subpoenas and other legal orders and obligations.
HOW CAN YOU ACCESS OR SEEK CORRECTION OF YOUR PERSONAL INFORMATION?
You are entitled to access your personal information held by Impressive Platters on request. To request access to your personal information please contact our Privacy Officer using the contact details set out below. We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change. However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information. We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
HOW ARE CHANGES MADE TO THIS PRIVACY POLICY?
Impressive Platters may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. We also try to let you know about major changes to our Privacy Policy (e.g. by putting a notice up on our website).
HOW CAN YOU CONTACT IMPRESSIVE PLATTERS?
The contact details for Impressive Platters are: EMAIL: [email protected] PH: 03 9320 5000
This Privacy Policy was last updated in September 2019.
IF YOU FEEL THAT WE ARE NOT ABIDING BY THIS PRIVACY POLICY YOU SHOULD CONTACT US IMMEDIATELY 03 9320 5000 or EMAIL US HERE
